To qualify for a refund, your request must be submitted within 30 days of receiving your order. All products must be unopened, unused, and in their original packaging to ensure safety and quality. Proof of purchase is required, and in some cases, photos may be requested to verify the condition of the item.
Once your returned item is received and inspected, we’ll notify you of the approval or rejection of your refund. If approved, your refund will be issued to your original payment method. Please allow 3–7 business days for the amount to appear in your account, depending on your bank or payment provider. Refunds are processed only after the returned product meets all eligibility criteria, ensuring quality and safety for all customers. If you have any questions during the process, our support team is always ready to assist.
To qualify for a refund, your request must be submitted within 30 days of receiving your order. All products must be unopened, unused, and in their original packaging to ensure safety and quality. Proof of purchase is required, and in some cases, photos may be requested to verify the condition of the item.
If your order arrives damaged, defective, or not what you requested, we’ll make it right. Please contact us within 7 days of delivery and provide photos of the item and packaging so we can review the issue quickly. Once verified, we’ll send a replacement or issue a refund at no extra cost. We take product quality and safe delivery seriously, and we’re committed to ensuring you receive your items in perfect condition.
If you haven’t received your refund after the standard processing time, start by checking your bank account again. Then contact your bank or credit card provider, as processing delays can vary. If you’ve completed these steps and still haven’t received your refund, reach out to our support team with your order details, and we’ll be happy to assist you further.
