To qualify for a refund, your request must be submitted within 30 days of receiving your order.
For health and safety reasons, we do not accept returns of any products. Our supplements are stored and handled in a climate-controlled, clean facility to protect product integrity and minimize any risk of contamination. Because we cannot verify storage conditions or product handling once an order has left our facility, all sales are final except in cases where an item arrives damaged, defective, or incorrect (or where otherwise required by applicable law).
Refund Eligibility (When Refunds Are Available)
Refunds are only available if:
Proof of purchase is required, and we may request photos to verify the condition of the item and packaging.
Promotional or sale items are non-refundable unless they arrive damaged, defective, or incorrect.
If you receive a damaged, defective, or incorrect item, please contact us and include your order number and clear photos of the product and packaging. Once we review and verify the issue, we’ll notify you of the approval or rejection of your refund or replacement.If approved, your refund will be issued to your original payment method. Please allow 3–7 business days for the amount to appear in your account, depending on your bank or payment provider. Refunds are only issued once eligibility is confirmed to ensure quality and safety for all customers. If you have any questions during the process, our support team is always ready to assist.
We do not offer exchanges. If your item arrives damaged, defective, or incorrect, contact us within 7 days of delivery and we’ll send a replacement or issue a refund at no extra cost.
If your order arrives damaged, defective, or not what you requested, we’ll make it right. Please contact us within 7 days of delivery and provide photos of the item and packaging so we can review the issue quickly. Once verified, we’ll send a replacement or issue a refund at no extra cost. We take product quality and safe delivery seriously, and we’re committed to ensuring you receive your items in perfect condition.
If you haven’t received your refund after the standard processing time, start by checking your bank account again. Then contact your bank or credit card provider, as processing delays can vary. If you’ve completed these steps and still haven’t received your refund, reach out to our support team with your order details, and we’ll be happy to assist you further.
